The conversation you'll wish you'd had sooner.
Tell us what you're hoping to capture. We send you everything you need — the questions, the setup kit, the mic, the guide. You have the conversation. We turn it into something your family will never stop listening to.
"Most families don't run out of love. They run out of time to ask the questions that matter."
- You mean to do it. The box never arrives.
- You record something on your phone. The light is wrong. Nobody knows where to start.
- She answers the questions you thought to ask. Not the ones that matter.
- The file sits in a folder. Nobody edits it. Nobody watches it.
- One day you wish you'd done it properly.
- A box arrives at your door within 48 hours.
- Inside: the question cards chosen for your goals, a microphone, a phone stand, a checklist. Everything thought about. Nothing left to chance.
- Your grandchild sits down with her. The questions do the work.
- Five days later: a produced keepsake film — or an audio recording she can listen to with her eyes closed, whenever she needs to hear that voice.
- The most important twenty minutes your family ever spent together.
Twenty minutes. A lifetime kept.
No production crew. No awkward studio lights. Just two people who love each other, a few questions, and a quiet afternoon.
Tell us what you're hoping to capture
Answer three or four simple questions about what this session means to your family. Wisdom and life lessons. Stories and laughter. The things she's never said out loud. The messages she wants to leave for people not yet born. Your goals shape everything we send you.
We send you the box
Within 48 hours, a beautifully packed box arrives at your door. Inside: a deck of question cards chosen specifically for your goals. A lapel microphone that plugs into any phone. A compact phone stand. A session guide. A setup checklist. A note from your story producer. Everything you need. Nothing you don't.
Have the conversation
Your grandchild sits down with her — on the sofa, at the kitchen table, in the garden. They hold the cards. She doesn't see them coming. The microphone catches every word, every pause, every laugh. You record it on your phone and upload the file when you're done. That's it.
We get to work
Your story producer listens to the whole session — every word. They find the moments. They choose the music. They produce either a keepsake film or a scored audio experience, depending on what your family chose. Delivered to your Family Vault within seven working days.
Keep it forever
Watch it together at Christmas. Play the audio in the car on the way to her birthday. Share it with cousins who live far away. When she's gone, this will be the most played thing your family owns — not because it's a recording, but because someone made it into something.
Everything arrives in the box.
We've thought about every detail so your family doesn't have to.
A curated deck chosen for your family's goals — not a generic list. Every card is a question she won't see coming.
Plugs into any phone. Captures her voice properly — warm, clear, close. The difference between a file and a film starts here.
Compact, stable, adjustable. Prop it anywhere. No shaky footage. No one holding the phone awkwardly.
One page. Eight things. The light, the chair, the glass of water, the dog in another room. Everything that makes the difference.
How to begin. How to handle silence. What to do if she gets emotional. Written for a sixteen-year-old who has never done this before.
A personal note from the story producer who will be making your film. Their name. A direct email. You are not alone in this.
Nothing left to chance. Nothing left to buy. Everything thought about.
Questions that unlock a life.
Not "what did you do for work." The questions nobody thinks to ask — the ones that change everything when they're answered.
"What's your earliest memory — and why do you think that one stuck?"
We don't hand you a list of questions and wish you luck.
Before we suggest a single question, we ask you about her — her life, her era, what your family has always wondered, what she's never talked about. Then we find the questions most likely to open the conversations she's never had.
Every question sheet is different. Because every grandmother is.
Tell us your goal. We choose the questions. We pack the cards. We send the box.
It works because they do it together.
Every other memory app asks the grandparent to fill in a form alone. It feels like homework. Like something to get through.
Heirloom is different. The grandchild is the guide. They hold the questions. They choose the pace. They react with surprise and delight.
And Nana? She doesn't feel documented. She feels listened to — probably for the first time in years.
The best stories aren't written. They're drawn out by someone who loves you.
He told my daughter things he'd never told me. I was in the next room. I had to walk outside.
Made by hand. Every single one.
Every other service sends you a link and a list of questions.
We send you a box.
Inside that box is everything a family needs to have the conversation they've been putting off for years — the right questions for this grandparent, a microphone so her voice is captured properly, a stand so nobody has to hold the phone, and a guide so the grandchild walks in confident instead of awkward.
And when it's over and the file is uploaded, a real person — your story producer — listens to every minute of it. They find the moments. They choose the music. They make something.
Not a recording. Not a transcript. Not a slideshow.
A film. Or an audio experience so intimate that families tell us they play it in the car alone, with the windows up, when they need to hear that voice one more time.
We thought of everything so you don't have to. Because the only thing a family should have to bring to this is the courage to begin.
Could you just film him yourself?
Yes. Here's the honest answer to that.
Of course you could.
You have a phone. She has a voice. You could press record this Sunday and have something by lunchtime.
And if you do that — genuinely, actually do it — it will be one of the best things you've ever done. We mean that. A shaky phone video of your grandmother telling her stories is worth more than nothing. We'd never tell you otherwise.
But here is what we've learned from producing these films.
The families who try to do it themselves mostly don't.
Not because they're lazy. Because life is full and the moment never feels quite right and then one day it is too late and the thing they meant to do is the thing they wish they had done.
The question sheet changes that. The structure makes it real. The deadline — we're recording on Saturday — makes it happen. The preparation the night before means the grandchild walks in confident instead of awkward.
And then there is the film itself.
A phone recording of someone talking is a file. You'll watch it once or twice, mean to edit it, never quite get around to it, and eventually it will sit in a folder on a hard drive that nobody knows the password to.
A produced keepsake film — with the right moments found and held, the right music chosen for this person's voice, the right pace and structure — is something families watch together. At Christmas. At birthdays. At the funeral, when everyone needs to hear her voice one more time and cannot believe they have it.
One is a recording. The other is a film.
You could cut your own hair. Write your own will. Photograph your own wedding.
Some things are worth paying someone who knows what they're doing — not because you couldn't do it yourself, but because the result is so different that it is almost a different thing entirely.
We exist for the families who are done meaning to do this.
Who are ready to actually do it.
The difference is not the recording. Anyone can record. The difference is what someone who cares does with it afterwards.
Start with the box. Choose how you want to remember her.
Every session begins with the box — shipped to your door in 48 hours, everything inside thought about. What you receive afterwards is your choice.
The Session Box
Ships within 48 hours. Inside: a deck of question cards chosen for your family's goals, a lapel microphone, a phone stand, a setup checklist, a session guide, and a personal note from your story producer. Everything your family needs to have the conversation. Nothing left to buy, borrow, or figure out.
- Goal-matched question card deck
- Lapel microphone — plugs into any phone
- Compact phone stand
- Setup checklist & session guide
- Personal note from your story producer
- Tracked delivery · ships in 48 hours
Choose your keepsake after recording. No pressure before.
Then choose how you want to keep her story.
Once you've recorded the session, tell us what you'd like. We produce it by hand and deliver it within seven working days.
Her voice. Nothing else.
Produced, scored and chaptered by your story producer. Play it in the car. Listen on a quiet morning. Close your eyes and she's in the room. Some things are easier to hear than to watch — and no less beautiful for it.
- Full session produced as audio
- Scored with music chosen for her voice
- Divided into chapters by topic
- Delivered to your Family Vault in 7 days
- Download to any device · keep forever
- Shareable family link
A film your family watches together.
Your story producer listens to every word. They find the moments. They choose the music. They shape it into a 3–5 minute keepsake film — her face, her voice, her laugh — that families watch at Christmas, at birthdays, at the funeral when everyone needs to see her one more time.
- Full session produced as a keepsake film
- Music chosen for this family
- Professionally paced and edited by hand
- Delivered to your Family Vault in 7 days
- Download in HD · keep forever
- Shareable family link
Watch it together. Listen to it alone.
The film for the family gathered around a screen. The audio for the quiet moments — the car, the morning walk, the days when you just need to hear her voice. Two ways to keep her. One session.
- Everything in both Audio and Film
- Two formats · one upload · one production fee
- Save £17 versus ordering separately
Most chosen by families who've lost someone before.
The Heirloom Box
A premium kraft gift box posted to your door. Inside: a USB drive with her film and audio, four printed photo cards chosen by your producer, a QR bookmark that plays her story from any device forever, and a personalised gift card with your message. The one you wrap and give.
- ✓USB drive
- ✓4 printed photo cards
- ✓QR bookmark
- ✓Gift card
- ✓Kraft gift box
- ✓Ships in 5 days
The Collection
Three boxes. Three sessions. Three keepsake films. One Heirloom Box. For families who realise — once the first session is done — that they cannot leave anyone out. Grandma. Grandad. Great-uncle. Everyone who has a story worth keeping.
- Three Session Boxes — shipped together
- Three full keepsake films, produced by hand
- One Heirloom Box included (£97 value)
- Priority production — delivered within 5 working days each
- Dedicated story producer for all three sessions
- Family Vault storage for all films, forever
Most chosen by families after a bereavement, when everyone finally understands why this matters.
Ordering for a care home, hospice, or as a corporate gift? hello@nanas-legacy.co.uk
Does my grandparent need to be tech-savvy?+
Not at all. The grandchild runs the session. All Nana has to do is talk. The whole thing works on a phone or tablet — sit together, press record, ask questions.
How long does it take to make the film?+
Each film is made by hand by one of our story producers. Most are delivered within five working days of you sending us the recording.
What if Nana cries, swears, or rambles?+
Good. That's the point. Our story producers keep the soul of the conversation intact — the laughter, the long pauses, the moments that make it real. You can request edits anytime.
Who owns the films?+
You do. Always. Download them, back them up, do anything you want with them. Your recordings are private — only the producer assigned to your family ever hears them.
Can I gift this?+
Yes — Forever (£97 one-time) ships with a physical keepsake box, a printed gift card, and lifetime access. Most-loved gift of the year, we suspect.
Why not just film her myself?+
You can. Honestly — anything you record is better than nothing. But here's the difference, plainly:
What you get if you do it yourself
- —A phone file, if you remember to press record
- —Whatever light happened to be in the room
- —An unedited recording nobody quite gets around to watching
- —A good intention that became something, at least
- —Stored somewhere, probably
What you get with Nana's Legacy
- ✓A structured session that actually happens — because you've committed to it
- ✓A question sheet chosen for this grandparent, prepared the night before
- ✓A produced keepsake film — music, pacing, craft — delivered in 7 days
- ✓Something families watch together, repeatedly, for the rest of their lives
- ✓Stored in your Family Vault, forever, accessible to everyone who loves her
Reserve your place — here's why that's not just a phrase.
Every session is produced by hand by a real story producer — a person who listens to your recording, finds the moments, chooses the music, and crafts your film. That person can work on a finite number of sessions each week without it affecting the quality of every film they make. When we're at capacity, we're at capacity. We'd rather tell you honestly than rush someone's grandmother.
Your session isn't processed by software. A real person listens to every minute of it. That takes time. That's the point.
We cap the number of sessions our producers take on each week. Not to create urgency — to protect the quality of every single film we make.
Waitlist families get first access when new production slots open — and an early-bird discount on their first box. No obligation to book.
"We'd rather have a waitlist than a waiting family who got a rushed film."